Terms & Conditions
Welcome to Flowers UK Delivery. These Terms & Conditions explain the terms that apply when you browse our website, place an order or use our flower and gift delivery services.
By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order. If you do not agree with these terms, please do not use our website or place an order.
1. About Flowers UK Delivery
Flowers UK Delivery provides online flower and gift delivery services in the UK. Our website allows customers to browse products, select delivery options and place orders for delivery to the address provided at checkout.
The business operating this website is:
Jagma Group LLC
Website: Flowers UK Delivery
Email: [email protected]
Phone: 2249990089
Where appropriate, orders may be fulfilled with the assistance of local florists, delivery partners or other suppliers.
2. Using Our Website
You agree to use this website lawfully and responsibly. You must not use the website:
- For any unlawful or fraudulent purpose.
- To attempt to gain unauthorised access to our website or systems.
- To interfere with the operation or security of the website.
- To provide false, misleading or inaccurate information when placing an order.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our website, customers or business.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.
Flowers are natural products and may vary in colour, size, shape, seasonal availability and appearance. As a result, the flowers delivered may not be identical to the photograph shown on the website.
Where a particular flower, plant, gift or accessory is unavailable, we may provide a suitable alternative of equal or greater value where this is reasonably necessary to fulfil the order.
Any substitution will be made with the aim of maintaining the overall style, value and quality of the selected product.
4. Prices and Payment
Product prices are displayed on the website at the time of purchase. Any applicable delivery charges or additional charges will be shown before you complete your order.
We reserve the right to correct pricing or product information errors. If an obvious pricing error affects an order you have placed, we will contact you as soon as reasonably possible and give you the opportunity to confirm whether you wish to continue with the order at the correct price.
Payment must be successfully authorised before an order can be processed.
5. Placing an Order
When you place an order through our website, please make sure that all information provided is accurate, including:
- Your name and contact details.
- The recipient's name and delivery address.
- The requested delivery date.
- Any delivery instructions.
- Your gift message, where applicable.
Once an order has been successfully submitted, you should receive an order confirmation. An order confirmation confirms that we have received your order; it does not necessarily mean that every item is available for fulfilment.
We may contact you if there is a problem with your order, delivery information, payment or product availability.
6. Delivery
We offer flower and gift delivery services to selected locations across the UK. Delivery availability depends on the product, delivery address, requested date and other operational factors.
Where a specific delivery date or delivery option is available, it will be displayed during the ordering process.
Although we work to meet the requested delivery date, delivery times may occasionally be affected by circumstances outside our reasonable control, including severe weather, traffic disruption, courier delays, incorrect delivery information or other unforeseen events.
Customers are responsible for providing a complete and accurate delivery address and appropriate contact details.
If the recipient is unavailable, the delivery may be left in a safe place, with a neighbour, or handled according to the delivery instructions available for the order and the policies of the delivery partner.
7. Same-Day Delivery
Where same-day delivery is offered, eligibility may depend on the product, delivery location and the time the order is placed.
Same-day delivery is not necessarily available for every product or every UK postcode. Please check the delivery options shown at checkout before completing your order.
8. Flowers and Product Substitutions
Because flowers are seasonal and availability can change, it may occasionally be necessary to substitute individual flowers, colours or accessories.
If a substitution is necessary, we aim to provide an alternative that is similar in style and of comparable or greater value.
Natural differences in flowers, including colour, bloom size, shape and maturity, are not considered defects where the delivered product remains consistent with its description and reasonable expectations for a natural floral product.
9. Cancellation and Changes to Orders
If you need to cancel or change an order, please contact our customer service team as soon as possible.
We will try to accommodate cancellation or amendment requests where the order has not yet been prepared, dispatched or otherwise committed to fulfilment.
Because flowers and certain gifts may be perishable or made specifically for an individual order, cancellation rights may be limited in circumstances permitted by applicable consumer law.
Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded.
10. Returns, Refunds and Replacements
If your order arrives damaged, incorrect or does not meet the description provided on our website, please contact us as soon as possible with your order details and, where appropriate, photographs of the item received.
We will review the issue and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with applicable consumer law and our returns policy.
For further information, please refer to our Returns Policy and Contact Us page.
11. Customer Responsibilities
Customers are responsible for checking the order details before completing the purchase and providing accurate delivery information.
We cannot be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject always to your legal rights.
12. Gift Messages
If you include a gift message with your order, you are responsible for ensuring that the message is accurate and appropriate.
We reserve the right not to process messages that contain unlawful, threatening, abusive, defamatory or otherwise inappropriate content.
13. Website Content and Intellectual Property
Unless otherwise stated, the content available on this website, including text, photographs, graphics, logos, product descriptions, page designs and other materials, is owned by or licensed to Flowers UK Delivery or its relevant suppliers.
You may use the website for personal and lawful shopping purposes. You must not copy, reproduce, modify, distribute or commercially exploit website content without prior written permission, except where permitted by law.
14. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, security updates, technical reasons or other operational requirements.
15. Third-Party Services
We may use third-party service providers, including payment providers, delivery partners, technology providers and local florists, to help us operate our services.
Third-party services may have their own terms and privacy policies. Where relevant, those terms may apply to the services provided by the third party.
16. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used and protected when you use our website or place an order.
17. Limitation of Liability
We will not be responsible for losses that arise from circumstances beyond our reasonable control.
However, nothing in these Terms & Conditions is intended to exclude or restrict liability where doing so would be unlawful, or to limit any consumer rights that cannot legally be excluded.
We remain responsible for our obligations under applicable consumer protection laws.
18. Events Outside Our Reasonable Control
We may be unable to fulfil or deliver an order on time because of circumstances beyond our reasonable control. These may include severe weather, natural disasters, transport disruption, strikes, technical failures, supply shortages, government restrictions or other unforeseen events.
Where such circumstances affect your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
19. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this page. The updated terms will apply to future orders from the date they are published, unless otherwise required by law.
20. Applicable Law and Your Rights
These Terms & Conditions are intended to operate in accordance with applicable laws and regulations.
If you are a consumer, nothing in these Terms & Conditions affects any mandatory consumer rights or protections that apply to you under applicable law.
21. Contact Us
If you have any questions about these Terms & Conditions, an order or our services, please contact our customer service team.
Jagma Group LLC
Flowers UK Delivery
Website: https://www.flowersukdelivery.co.uk
Email: [email protected]
Phone: 2249990089