Refund Policy

At Flowers UK Delivery, we aim to make ordering flowers and gifts online simple, reliable and transparent. This page explains the main policies and procedures that apply when you use our website, place an order or contact our customer service team.

These policies are designed to provide clear information about ordering, payment, delivery, cancellations, refunds, replacements, privacy and customer support.

1. Ordering Policy

You can place an order through our website by selecting your chosen product, entering the required delivery and recipient information, selecting an available delivery option and completing payment.

Before completing your order, please check all information carefully, particularly:

• Recipient name.
• Delivery address and postcode.
• Recipient telephone number, where requested.
• Requested delivery date.
• Delivery instructions.
• Gift message, if applicable.
• Selected product and quantity.

Once an order has been submitted, we will process it using the information provided by you.

If you identify an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to accommodate changes where the order has not already been prepared or dispatched.

2. Product Availability Policy

Flowers and certain gift products are subject to availability. Because flowers are natural and seasonal products, the exact varieties, colours or quantities shown in product photographs may occasionally vary.

If a particular flower, gift item or accessory becomes unavailable, we may make a suitable substitution that is reasonably comparable in style, quality and value.

We aim to ensure that any substitution maintains the overall appearance and value of the product ordered.

3. Delivery Policy

We provide flower and gift delivery services to eligible locations across the UK.

Available delivery dates and options depend on the product, delivery location, postcode and operational availability. The delivery options available for your order will be shown during the ordering process.

We aim to deliver orders on the requested delivery date where that date is available. However, delivery times can sometimes be affected by circumstances outside our reasonable control, including:

• Severe weather.
• Traffic or transport disruption.
• Courier or delivery-partner delays.
• Incorrect or incomplete delivery information.
• Unexpected product availability issues.
• Other unforeseen circumstances.

If a significant delivery issue occurs, we will take reasonable steps to assist you and communicate with you where appropriate.

4. Same-Day Delivery

Where same-day delivery is available, it will depend on the product, delivery location and the time the order is placed.

Same-day delivery is not available for every product or every postcode.

Please check the delivery options shown at checkout before completing your purchase.

5. Delivery Address Policy

Customers are responsible for providing a complete and accurate delivery address.

Please make sure that the recipient's name, address, postcode and contact details are correct before submitting your order.

If an order cannot be delivered because the address supplied is incorrect or incomplete, additional delivery arrangements may be required.

Where appropriate, a delivery partner may leave an order in a safe place or with a neighbour in accordance with the available delivery instructions.

6. Payment Policy

Payment must be successfully authorised before an order can be processed.

We may use third-party payment providers to securely process payments. Payment information may therefore be subject to the terms and privacy policies of the relevant payment provider.

We do not knowingly request or store complete payment card details through ordinary customer service communications.

7. Pricing Policy

Product prices and applicable delivery charges will be displayed during the ordering process.

We aim to ensure that pricing information is accurate and up to date.

If an obvious pricing or product-information error is identified, we may contact you before processing the order to explain the issue and provide appropriate options.

Mandatory charges should be made clear before you complete your purchase. This approach is consistent with current UK consumer protection guidance on price transparency.

8. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible.

We will consider cancellation requests based on the stage of fulfilment.

Because flowers are perishable goods and some products may be personalised or prepared specifically for an order, certain cancellation rights may not apply in the same way as they do to standard non-perishable goods.

Nothing in this policy is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.

9. Refund Policy

If you are entitled to a refund, we will process it in accordance with applicable consumer law and the circumstances of your order.

For online purchases, UK consumer law provides specific cancellation and refund rights, while exceptions can apply to certain goods such as flowers and other perishable products.

Where a refund is appropriate because an item is faulty, not as described or otherwise fails to meet applicable consumer requirements, we will work with you to provide an appropriate remedy.

For more information, please see our Refund Policy.

10. Replacement Policy

If you receive an incorrect, damaged or unsuitable product, please contact us as soon as possible after delivery.

To help us investigate the issue, we may ask you to provide:

• Your order number.
• The recipient's name.
• Details of the problem.
• Photographs of the delivered product, where appropriate.

After reviewing the issue, we may arrange a replacement, refund or another appropriate resolution depending on the circumstances and applicable consumer rights.

11. Damaged or Incorrect Deliveries

We take reasonable care when preparing and arranging delivery of our products.

If your order arrives damaged or you receive an incorrect product, please contact our customer service team promptly.

We will review the information provided and determine the appropriate next step.

Natural variation in flowers, including differences in colour, shape, bloom size and maturity, is not necessarily considered damage or a product defect.

12. Customer Service and Complaints

We want customers to have a positive experience when ordering from Flowers UK Delivery.

If you have a question, complaint or concern about an order, please contact our customer service team with your order number and relevant details.

We will review your concern and aim to provide a clear response and appropriate resolution.

Where a complaint relates to a product or delivery issue, providing photographs and relevant order information may help us investigate the matter more efficiently.

13. Privacy and Personal Information

We collect and use personal information when you browse our website, place an order, contact us or use our services.

This may include information such as your name, email address, telephone number, billing information, delivery address and recipient details.

We use personal information where necessary to process orders, arrange delivery, provide customer support, process payments, maintain website security and improve our services.

For full information about how we collect, use and protect personal information, please read our Privacy Policy.

Our privacy information should be clear and easily accessible when personal information is collected, consistent with ICO transparency guidance.

14. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyse website usage and improve our services.

Some cookies may be necessary for features such as shopping baskets, checkout and account functionality.

Where consent is required for non-essential cookies, appropriate cookie controls will be provided.

For more information, please refer to our Privacy Policy and cookie information.

15. Marketing Communications

Where permitted by law, we may send information about products, offers, seasonal promotions and services.

Where consent is required, we will obtain consent before sending relevant marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an order, delivery, account or service you have requested.

16. Gift Messages

If you choose to include a gift message, you are responsible for the content of that message.

Messages must not contain unlawful, threatening, abusive, discriminatory, defamatory or otherwise inappropriate content.

We reserve the right to refuse to process a message that does not meet these requirements.

17. Website Security

We take reasonable steps to protect our website and customer information against unauthorised access, misuse and security threats.

However, no online service can guarantee complete security.

Customers should also take reasonable precautions, including keeping account passwords confidential and avoiding sharing account or payment information through unsecured channels.

18. Website Content

We make reasonable efforts to keep product information, descriptions, prices and website content accurate.

However, product photographs may differ slightly from the products delivered because flowers and other products may vary naturally or due to seasonal availability.

We may update website content, product information or availability from time to time.

19. Third-Party Service Providers

We may work with third-party providers to operate our website and fulfil customer orders.

These may include payment providers, florists, gift suppliers, couriers, delivery partners, hosting providers, technology providers and customer service providers.

Where personal information is shared with a service provider, it will be handled in accordance with applicable data protection requirements.

20. Policy Updates

We may update these policies and procedures from time to time to reflect changes to our services, business practices, technology or legal requirements.

The latest version will be published on this page.

Customers should refer to the version available on the website at the time of placing an order.

21. Consumer Rights

These policies do not remove or restrict any legal rights that consumers have under applicable UK law.

Where our policies differ from a mandatory consumer protection requirement, the applicable legal requirement will apply.

UK consumer law provides protections relating to matters such as faulty goods, goods that are not as described, refunds and certain online cancellation rights. Some exceptions apply, including to certain perishable or personalised products.

22. Contact Us

If you have any questions about our policies, your order or our services, please contact us.

Flowers UK Delivery
Jagma Group LLC
Website: https://www.flowersukdelivery.co.uk
Email: [email protected]
Phone: 2249990089