Privacy Policy

At Flowers UK Delivery, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you visit our website, create an account, place an order, contact us or otherwise use our services. It also explains how we use, protect and share your information and the rights you may have under applicable UK data protection law.

Please read this Privacy Policy carefully. By using our website, you acknowledge the practices described in this policy.

1. Who We Are

Flowers UK Delivery operates the website flowersukdelivery.co.uk and provides online flower and gift delivery services in the UK.

Our website offers products including flowers, plants, gift baskets, chocolates, cakes, balloons, perfumes, personalised gifts and other gift products.

Business name: Jagma Group LLC

Website: Flowers UK Delivery

Email: [email protected]

Website: https://www.flowersukdelivery.co.uk

If you have any questions about how we use your personal information, please contact us using the details above.

2. What Personal Information We Collect

Depending on how you use our website, we may collect different types of personal information.

Information you provide to us

This may include:

• Your name.
• Email address.
• Telephone or mobile number.
• Billing address.
• Delivery address.
• Recipient's name and delivery details.
• Gift messages or other information you provide with an order.
• Account login information.
• Order and purchase details.
• Information you provide when contacting customer support.
• Information provided when submitting a review, feedback or enquiry.

Payment information

When you pay for an order, your payment may be processed by a third-party payment provider such as a card payment provider or PayPal.

We may receive information necessary to confirm and manage your payment and order, but payment card details are generally processed directly by the relevant payment provider in accordance with its own privacy and security practices.

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Approximate location derived from technical information.
• Referring website or source.
• Date and time of visits.
• Website interaction and usage information.

We use this information to operate, secure and improve our website and understand how visitors use our services.

3. How We Use Your Personal Information

We use personal information for purposes including:

• Processing and fulfilling your orders.
• Arranging delivery of flowers and gifts.
• Communicating with you about your order.
• Providing customer support.
• Processing payments and preventing fraudulent transactions.
• Managing customer accounts.
• Sending order confirmations and delivery updates.
• Responding to enquiries and requests.
• Improving our website, products and services.
• Monitoring website performance and security.
• Understanding customer and website usage patterns.
• Managing complaints, disputes and legal requirements.
• Sending marketing communications where permitted by law and, where required, with your consent.

4. Our Lawful Bases for Using Personal Information

Where applicable UK data protection law requires us to have a lawful basis for processing your personal information, we may rely on one or more of the following:

Contract

We may need to use your information to process an order, arrange delivery, take payment and provide the services you have requested.

Legal obligation

We may process information where necessary to comply with legal, regulatory, accounting or other legal requirements.

Legitimate interests

We may use information where it is reasonably necessary for our legitimate business interests, such as website security, fraud prevention, customer service, service improvement and business administration, provided that these interests do not override your rights and interests.

Consent

Where consent is required, we will ask for your consent before carrying out the relevant processing. You can withdraw consent where applicable.

5. Orders and Delivery Information

When you place an order, we need certain information to fulfil and deliver it.

This may include the recipient's name, delivery address, postcode, telephone number and any delivery instructions you provide.

We may share relevant delivery information with florists, suppliers, couriers and delivery partners where necessary to fulfil your order.

We only share information that is reasonably necessary for the relevant service.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website work properly, remember preferences, understand website usage and improve your online experience.

Some cookies may be necessary for essential website functions, such as shopping baskets, account functionality and checkout.

Other cookies or tracking technologies may be used for analytics, website performance, advertising or other purposes where permitted by applicable law.

Where consent is required for non-essential cookies, we will provide an appropriate cookie choice or consent mechanism.

You can also control cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

7. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors use our website, including which pages are visited, how visitors navigate the website and how the website performs.

This information helps us improve website functionality, customer experience and our products and services.

Where third-party analytics or advertising services are used, their processing may also be subject to their own privacy policies.

8. Marketing Communications

We may send promotional emails or other marketing communications about products, offers, seasonal gifts and services where permitted by applicable law.

Where your consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not stop essential service messages, such as order confirmations, delivery updates or important account information.

9. Who We Share Your Information With

We may share personal information with selected third parties where this is necessary to operate our website and provide our services.

These may include:

• Payment service providers.
• Florists and gift suppliers.
• Delivery companies and courier partners.
• Website hosting and technology providers.
• Customer service and communication providers.
• Analytics and website performance providers.
• Fraud prevention and security providers.
• Professional advisers, where reasonably necessary.
• Government authorities, regulators or law enforcement where legally required.

We do not sell your personal information to third parties for their own purposes.

10. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

This may include using an adequacy decision or appropriate contractual safeguards where required.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and financial records, resolve disputes and meet legal or regulatory requirements.

The length of time we retain information depends on the type of information and why we need it.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict the processing of your information in certain circumstances.
• Object to certain processing, including some direct marketing.
• Request the transfer of certain information to you or another organisation where the right to data portability applies.
• Withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise a privacy right, please contact us using the details provided below.

14. How to Contact Us About Your Personal Information

If you have a question about this Privacy Policy or want to exercise one of your privacy rights, please contact us:

Flowers UK Delivery
Jagma Group LLC
Email: [email protected]
Website: https://www.flowersukdelivery.co.uk

Please provide enough information for us to identify your request and respond appropriately.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled in a way that does not comply with applicable data protection law.

You can find information about the ICO and how to make a complaint on the official ICO website.

16. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children for purposes that require parental consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the information and take appropriate action.

17. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

When we make changes, we will update the date shown at the top of this page.

Where appropriate, we will take additional steps to bring significant changes to your attention.

19. Contact Details

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Flowers UK Delivery
Jagma Group LLC
Email: [email protected]
Website: https://www.flowersukdelivery.co.uk

Last Updated: [INSERT DATE]