Delivery Information
Delivery Information
At Flowers UK Delivery, we make it easy to send flowers and gifts to friends, family and loved ones across the UK. We offer delivery on a range of flowers, plants, gift baskets, chocolates, cakes, balloons and other gifts.
Delivery availability and options can vary depending on the product, delivery address, postcode and selected delivery date. Please enter the recipient's postcode during the ordering process to check the available delivery options for your order.
Delivery Times
Our delivery times are indicative and may vary depending on the delivery location, product and local delivery conditions.
- Residential addresses: Deliveries are generally made between 8:00 am and 7:30 pm.
- Business addresses: Deliveries are generally made between 8:00 am and 5:00 pm.
- Schools: Deliveries are generally made between 8:00 am and 2:30 pm.
We cannot guarantee an exact delivery time unless a specific timed delivery service is expressly offered and confirmed for your order.
Same-Day Flower Delivery
Same-day delivery may be available for selected flowers and gifts, depending on the product, delivery location, postcode and time the order is placed.
Same-day delivery is not available for every product or every UK postcode.
To check whether same-day delivery is available, enter the recipient's postcode during the ordering process and review the delivery options shown for your order.
Next-Day Delivery
Selected flowers and gifts may be available for next-day delivery to eligible UK addresses.
Next-day availability depends on the product and delivery location. The available delivery date will be shown during the ordering process.
Delivery to Businesses, Offices and Other Locations
We may deliver flowers and gifts to a range of locations, including residential addresses, offices, businesses, hotels, hospitals, schools and other suitable delivery locations where delivery is available.
When an order is delivered to a business, hospital, hotel, school, bank, airport or another location where the recipient may not personally accept the order, the delivery may be accepted by an authorised person or another person at the delivery location.
Where applicable, the recipient's name, delivery address and any relevant delivery instructions should be provided accurately when placing the order.
Incorrect or Incomplete Delivery Information
Please check the recipient's name, address, postcode and contact details carefully before completing your order.
Incorrect, incomplete or insufficient delivery information may cause delays or prevent successful delivery.
If an address needs to be corrected after an order has been passed to the delivery carrier or has gone out for delivery, an additional address correction or delivery charge may apply. Where applicable, the charge will be communicated before any additional service is arranged.
Additional delivery costs may also apply if repeated delivery attempts are required because of incorrect or incomplete information supplied with the order.
What Happens If the Recipient Is Not Available?
If nobody is available to receive the delivery, the delivery driver may try to leave the gift in a suitable secure location or with a neighbour where this is reasonably possible and appropriate.
If the delivery cannot safely be left, the driver may leave a delivery notification or contact the recipient to arrange another delivery attempt, depending on the delivery service being used.
Additional delivery charges may apply if a new delivery attempt is required because the recipient was unavailable or the delivery could not be completed.
Safe Delivery
Our delivery partners will use reasonable efforts to deliver flowers and gifts safely to the address provided.
For perishable products such as flowers, it is important that the recipient or another suitable person is available to accept the delivery whenever possible.
Where a safe-place or neighbour delivery is available, the delivery driver will use reasonable judgement based on the circumstances and any delivery instructions provided.
Delivery Charges
Delivery charges depend on the product, delivery service and destination.
Any applicable delivery charge will be shown during the ordering process before you complete your purchase.
Optional faster delivery services, where available, will be clearly presented so that you can choose whether to purchase them.
We aim to make delivery costs clear before you complete your order. UK guidance requires online sellers to provide clear information about delivery options and costs, and mandatory charges should not be hidden until the final stages of checkout.
Delivery Delays
We aim to deliver orders on the selected delivery date, but occasional delays can occur because of circumstances outside our reasonable control.
These may include:
- Severe weather conditions.
- Traffic or transport disruption.
- Courier or local delivery delays.
- Incorrect or incomplete delivery information.
- Unexpected product availability issues.
- Events affecting local delivery operations.
If we become aware of a significant issue affecting your order, we will take reasonable steps to assist you and provide relevant information where appropriate.
Flower and Gift Substitutions
Flowers are natural and seasonal products, so the exact flower varieties, colours, sizes and appearance may sometimes differ from the product photograph.
If a particular flower, plant, gift item or accessory is unavailable, a suitable alternative may be provided where necessary to fulfil the order.
Any substitution will be selected with the aim of maintaining the overall style, quality and value of the product ordered.
Delivery for Perishable Products
Flowers, plants, cakes, fruit and certain other products are perishable and may require prompt delivery and appropriate care after delivery.
Please follow any care or storage instructions supplied with your product.
Tracking Your Order
Where tracking is available for your order, you can use our Track Order service to check the status of your delivery.
If you need assistance with an order, please contact our customer service team and provide your order number.
Need Help With Your Delivery?
If you have a question about delivery, your delivery address, an expected delivery date or an order that has not arrived, please contact us as soon as possible.
Flowers UK Delivery
Email: [email protected]
Website: www.flowersukdelivery.co.uk
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.